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Shipping policy

📦 Shipping Policy

At TymelyMatters, each product is handcrafted in small batches with care and intention. Please review our shipping policy carefully before placing an order.

⏳ Order Processing & Tracking

  • Orders are processed within 5–10 business days (excluding weekends and holidays).

  • Once your order enters the processing stage, a tracking number is generated and emailed to you.

  • Please note: Receiving a tracking number does not mean your package has shipped yet. It indicates your order is being prepared for shipment.

🚚 Shipping Timeline

  • After the processing period, orders will be shipped within 5–10 business days or sooner.

  • Shipping times may vary due to order volume, weather conditions, or carrier delays.

🔍 Tracking Updates

  • Customers are encouraged to monitor tracking updates regularly.

  • Tracking may initially display “Label Created” or “Awaiting Item” before carrier scans occur.

  • If you have questions regarding your order or tracking status, please contact us at
    📧 support@tymelymatters.com

🇺🇸 Domestic Shipping

  • Domestic orders are shipped via USPS or UPS, depending on the service selected.

  • TymelyMatters is not responsible for delays caused by the carrier or incorrect address information provided at checkout.

🌍 International Shipping

We are happy to offer international shipping to select countries.

  • International orders are shipped via UPS or DHL, depending on customer location and carrier availability at checkout.

  • Available shipping options and rates are calculated automatically at checkout based on destination.

Customs, Duties & Taxes

  • International customers are responsible for all customs fees, import duties, taxes, and VAT imposed by their country.

  • These charges are not included in the product or shipping price.

International Delivery Times

  • Delivery times for international orders vary by destination and carrier.

  • TymelyMatters is not responsible for delays caused by customs clearance, inspections, or international transit issues.

International Orders – Final Sale

  • All international orders are final sale.

  • We do not offer refunds, replacements, or returns for international shipments due to customs delays, refusal, or non-payment of duties.

📬 Lost, Stolen, or Delayed Packages

  • TymelyMatters is not responsible for packages lost, stolen, or delayed once in the carrier’s possession.

  • If tracking shows “Delivered,” customers must contact the carrier directly.

🧾 Policy Agreement

By placing an order with TymelyMatters, you acknowledge and agree to all shipping policies listed above.